Question 1

Do I need previous experience?

Accepted Answer

No previous experience necessary. Our classes are separated by level so you can work at whatever pace you're comfortable with.

Question 2

Can my child attend a class?

Accepted Answer

Vertical Air offers classes for adults only, age 18+. Anyone under 18 is welcome to train next door at The Academy Circus.

Question 3

Why adults-only classes?

Accepted Answer

Offering adults-only classes gives our members a chance to unwind, be themselves, and let go during their time together at Vertical Air.

Question 4

Do you offer a trial membership?

Accepted Answer

Yes — new clients can try a full month of unlimited classes for $69. This intro offer is limited to one per person.

Question 5

Do you offer guest passes?

Accepted Answer

A one-time guest pass is included with any 6-month package purchase.

Question 6

Can I get a refund?

Accepted Answer

Once a package or class pass is purchased, there are no refunds. If you miss a class, you can make it up by attending another class within your package's validity window. Memberships require 30 days' notice to cancel.

Question 7

I'm interested in competing or performing — is that possible?

Accepted Answer

Absolutely. Vertical Air welcomes all levels, and our coaching team includes experts from Cirque du Soleil and the international pole industry who can help you work toward performance or competition. Email us for an assessment.

Question 8

What are your studio hours?

Accepted Answer

Monday–Friday : 10am–9pm
Saturday-Sunday : 10am–3pm

Question 9

I have paid for the month, if there is another lockdown, will the remaining class fees be refunded?"

Accepted Answer

There are no refunds after purchase. We will honour your fee and keep it in credit.
If another lockdown happens your monthly balance will be added up to what you have used up and the remianing will be held in credit for future Academy classes.

Question 10

What's the difference between technique and competitive/performance team?

Accepted Answer

Technique classes are focused on basic training for our December and June recital shows. What you learn each term will be showcased and performed. Usually you attend only 1 day a week and its for fun!
Competitive/Performance team classes are focused on an elite level of training for our competitions and events that are held many times throughout the year. We perform in the December and June recitals as well as 2-4 competitions, local events and possibly travel to circus festivals to represent The Academy with our performances.  Training happens 2-4 days a week. To be considered for these teams you must go through an audition process.

Question 11

How do I become part of the competitive team?

Accepted Answer

To become a part of the competitive team you will need to have a discussion with your coach and our director to voice your opinion. We will set you up with a class assessment and discuss your commitment, goals and availability.

Question 12

Is there make up classes available if I miss a class?

Accepted Answer

If the student misses a class you may send a request to make up with another class happening in the week. If The Academy cancels a class you will be notified what day and time the class will be made up.

Question 13

What are your dress codes for classes?

Accepted Answer

For safety reasons we require all students to be in a bodysuit and leggings to protect their skin from aerial apparatus. All performance and competitive team members must have our Academy branded uniform to represent the company. Uniforms are encouraged for all technique students also and are available at the front office.

Hair must be neatly tied back in a bun, 2 braids or braids into a bun. If you have longer hair with long braids it is encouraged to be in a bun. We don't want it to get caught on an apparatus.
No fake long nails allowed, your safety on the apparatus will be affected and we are not guaranteed to control what will happen with fake nails and your training. It is safer to have them removed. No jewelry is allowed - it can cause damage to our apparatus (eg. aerial silks)

FAQs